Fix payment issues, such as declined or incomplete transactions

If y'all have bug paying for Google products, you might need to fix a problem with your payments contour.

Find the issue you're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional data to the states, delight do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and endeavor the transaction again.
  • Try using a Google Play gift carte du jour to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you lot're using a desktop reckoner, try the transaction using the Google production's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If y'all're using guest checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the order again.
    • Try creating a new Google business relationship if you don't already have ane and visiting the Google Shop to try the transaction once more.

"Unable to consummate transaction: Expired menu"

Check to see if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use some other form of payment."

Note: These steps also use if y'all come across the fault message "Your payment didn't become through. Please try a unlike payment method or try once again subsequently."

Try the following:

  1. Check to run into if your payment method is up to date. If it isn't, update information technology in the Payments centre, and so try your purchase again.
  2. Brand sure y'all take enough money in your account for the purchase.
  3. If y'all're nevertheless having bug, contact your bank to encounter if at that place's a trouble with your business relationship.
  4. Attempt making the purchase once again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a petty more information to protect your account against fraud.
  • We need a little more data to comply with European union law (European customers but).

To fix the issue, try the following:

  1. Get to the Payments middle.
  2. Take action on any errors or requests in the payments centre.
    1. You might need to verify your identity earlier y'all tin buy annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Check your business relationship rest or contact your bank.

Ineligible or unavailable credit or debit carte du jour

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. Yous must verify the card before yous can use it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll notice a temporary charge on your card statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long agone you tried to verify your card.
    • If less than 2 days: Await up to two days.
    • If more 2 days: Check your card statement. You should observe a temporary accuse from Google chosen "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Y'all can't use this card for this purchase. Try to make the purchase again with a different carte du jour.

If the card you desire to utilize isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments contour

Learn more about what to do if you lot temporarily or permanently airtight your payments profile.

If you lot're still having trouble, contact support.

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